INFORMATION IN COMPLIANCE WITH PERSONAL DATA PROTECTION LEGISLATION
Privacy policy “your data safe”

In Europe and Spain there are data protection regulations designed to protect your personal information which are binding on us. Therefore, it is very important to us that you fully understand what we are going to do with the personal data we ask you for. In this way, we will be transparent and put you in control of your data, with plain language and clear choices that allow you to decide what we will do with your personal information. Please do not hesitate to ask us if you have any questions after reading this information. Thank you for your cooperation.

  • Who are we?
    • Our denomination: AEI CLUSTER DEL TURISMO DE EXTREMADURA
    • Our CIF / NIF: G10391613
    • Our core business: TOURISM CLUSTER
    • Our address: AVDA. UNIVERSIDAD,SN (EDIFICIO VALHONDO), CP 10003, CACERES (Cáceres)
    • Our contact telephone number: +34 618 59 96 69
    • Our contact e-mail address: info@clusterturismoextremadura.es
    • Our website: https://www.clusterturismoextremadura.es/

We are at your disposal, do not hesitate to contact us.

  • What are we going to use your data for?

In general, your personal data will be used to interact with you and to provide you with our services. It may also be used for other activities, such as sending you advertising or promoting our activities.

  • Why do we need to use your data?

Your personal data is necessary for us to be able to interact with you and to be able to provide you with our services. In this regard, we will provide you with a number of checkboxes that will allow you to make a clear and simple decision about the use of your personal information.

  • Who will know the information we ask for?

In general, only duly authorised personnel of our organisation will have access to the information we request from you. Similarly, those entities that need to have access to your personal information in order for us to be able to provide you with our services may have access to your personal information. For example, our bank will know your details if payment for our services is made by credit card or bank transfer.

Likewise, those public or private entities to which we are obliged to provide your personal data in order to comply with any law will be aware of your information. To give you an example, the Tax Law obliges us to provide the Tax Agency with certain information on economic transactions exceeding a certain amount.

In the event that, apart from the cases mentioned above, we need to disclose your personal information to other entities, we will ask for your prior permission through clear options that will allow you to decide in this respect.

  • How will we protect your data?

We will protect your data with effective security measures according to the risks involved in the use of your information. To this end, we have adopted a Data Protection Policy and annual checks and audits are carried out to ensure that your personal data is secure at all times.

  • Will we send your data to other countries?

There are countries in the world that are safe for your data and others that are not so safe. For example, the European Union is a safe environment for your data. Our policy is not to send your personal information to any country that is not safe from a data protection point of view.

In the event that, in order to provide you with the service, it is essential to send your data to a country that is not as secure as Spain, we will always request your prior permission and we will apply effective security measures to reduce the risks of sending your personal information to another country.

  • How long will we keep your data?

We will retain your data for the duration of our relationship and for as long as we are required to do so by law. At the end of the applicable legal periods, we will dispose of it in a secure and environmentally friendly manner.

  • What are your data protection rights?

You may at any time contact us to find out what information we hold about you, rectify it if it is incorrect and delete it after our relationship has ended, where this is legally possible.

You also have the right to request the transfer of your information to another entity. This right is called “portability” and may be useful in certain situations. To request any of these rights, you must make a written request to us, together with a photocopy of your ID card, so that we can identify you. We have specific forms for requesting these rights at our offices and we offer you our help in filling them in.

To find out more about your data protection rights, you can consult the website of the Spanish Data Protection Agency (www.agpd.es).

  • Can you withdraw your consent if you change your mind at a later stage?

You can withdraw your consent if you change your mind about the use of your data at any time. For example, if you were once interested in receiving advertising for our products or services, but no longer wish to receive advertising, you can let us know by filling in the objection form available at our offices.

  • If you feel that your rights have been disregarded, where can you make a complaint?

In the event that you feel that your rights have been disregarded by our entity, you may file a complaint with the Spanish Data Protection Agency, by any of the following means:

    • Website: www.agpd.es
    • Postal address: Agencia Española de Protección de Datos C/ Jorge Juan, 6 28001-Madrid
    • Via telephone:
      • Telf. 901 100 099
      • Telf. 91 266 35 17

Making a complaint to the Spanish Data Protection Agency does not entail any cost and the assistance of a lawyer or solicitor is not necessary.

  • Will we be building profiles on you?

It is our policy not to profile users of our services. However, there may be situations where, for service delivery, marketing or other purposes, we need to profile information about you. An example might be the use of your purchase or service history to enable us to offer you products or services tailored to your tastes or needs.

In such cases, we will implement effective security measures to protect your information at all times from unauthorised persons seeking to use it for their own benefit.

  • Will we use your data for other purposes?

Our policy is not to use your data for purposes other than those we have explained to you. If, however, we need to use your data for other activities, we will always ask for your permission beforehand by providing you with clear options to allow you to decide.

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